Over the winter, we receive a high number of calls reporting faulty heating.
Most problems don't need a repairs call out and are simple issues you can fix yourself. Complete this checklist before requesting a repair:
- Set your thermostat to about 22 degrees
- Set the timer to 'heating on'
- Turn radiators on full by turning valves anti-clockwise
Report an emergency heating repair
If you’ve completed the checklist and you still have no heat to your home this is classed as an emergency between 1 October and 30 April.
If you are an enhanced tenant, heating problems are treated as an emergency.
Call us on 020 7974 4444 from Monday to Friday, 9am to 5pm. Outside of these hours, call 020 7974 4444. We will be with you between 6 to 24 hours.
Report a non-emergency heating repair
If you’ve completed the checklist and you have heating, but one or more of your radiators aren’t working properly, report it as a non-emergency repair.
Claim a heating rebate
You can claim a heating rebate if you:
- are a Camden tenant
- are on a communal boiler
- have had no heating, hot water or bulk gas for more than 3 days
The maximum claim is for 6 months. It takes approximately 20 working days for the request to be processed.
Leaseholders on communal boilers can claim compensation through leaseholder services.