The Health and Social Care Act 2012 required the establishment of a local Healthwatch from 1 April 2013 (to replace LINks). Healthwatch is the champion for everyone who uses local health and social care services. It helps to get your views heard in order to ensure that services are designed around the needs of people who use them.
The Act also transferred the duty to commission an independent NHS complaints advocacy service from the Secretary of State for Health to local authorities. This duty transferred on 1 April 2013 and Voiceability Camden provides advocacy services for Camden residents that wish to make an NHS complaint.
What does Healthwatch Camden do?
Healthwatch gathers what people say and uses this to help shape health and adult social care services.
Healthwatch can help you to share your views about local health and social care services and it uses your information to assess where services are doing well and where they can be improved. Healthwatch Camden will also provide you with information about local health and care services and help when things go wrong. It can refer you to an independent person who can support you in making a complaint.
Please see www.healthwatchcamden.co.uk for more information, including how to contact them.
Advocacy services in Camden
An advocate is someone who speaks for someone else, or supports you to speak for yourself. It could be a friend or relative, or a specially trained person from an advocacy service.
For more information about advocacy services for adults living in Camden, please visit Camden Care Choices.