Healthwatch Camden

The Health and Social Care Act 2012 required the establishment of a local Healthwatch from 1 April 2013 (to replace LINks). Healthwatch is the champion for everyone who uses local health and social care services. It helps to get your views heard in order to ensure that services are designed around the needs of people who use them.

The Act also transferred the duty to commission an independent NHS complaints advocacy service from the Secretary of State for Health to local authorities. 

What does Healthwatch Camden do?

Healthwatch gathers what people say and uses this to help shape health and adult social care services.

Healthwatch can help you to share your views about local health and social care services and it uses your information to assess where services are doing well and where they can be improved. Healthwatch Camden will also provide you with information about local health and care services and help when things go wrong. It can refer you to an independent person who can support you in making a complaint.

Please see www.healthwatchcamden.co.uk for more information, including how to contact them.

Advocacy services in Camden

An advocate is someone who speaks for someone else, or supports you to speak for yourself. It could be a friend or relative, or a specially trained person from an advocacy service. 

POhWER – Independent Health Complaints Advocacy Service.

Providing independent support and discussing of options with any concerns or complaints regarding any NHS funded services. The support can include support/attendance at meetings, help with writing letters and general discussion of options available. Anyone can ask for advocacy support with an NHS complaint by contacting us by the following ways:

Helpline: 0300 456 2370  

Website: www.pohwer.net

Email: LondonIHCAS@pohwer.net 

For more information about advocacy services for adults living in Camden, please visit Camden Care Choices.

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