Chalcots estate

You can find more information about the current maintenance arrangements for the Chalcots Estate in our FAQ section, or click here

We are posting regular updates to Chalcots residents. The below update was delivered to all residents on Friday 8 June. Your safety is our top priority and we would like to thank you for your patience throughout the period of works. 

Friday 8 June 2018 - The latest news and updates from the Chalcots Estate

The Chalcots Work Group is held at the estate with TRA reps, councillors and council officers in attendance and is chaired by a TRA rep. They meet regularly to discuss works matters on the estate. This newsletter includes feedback from the Chalcots Work Group Meeting, Wednesday 23 May 2018, present at the meeting were representatives from Blashford, Taplow, Burnham, Bray and Dorney.

Windows events

  • Thank you to everyone who attended the windows engagement events this week. We held three events including an event specifically for Blashford residents who have an additional proposed change to their windows. The events were an opportunity for Chalcots residents to see working samples of the four proposed window options, meet the technical experts who have been working on the windows, and to tell us what is most important to you about your windows.

  • Note that the windows at the events this week were samples so that you can see the way that they work. Your windows may have different handles or hinges depending on the supplier and for safety reasons all will have restrictors, of which there are many different types. Once the contractor is appointed we will finalise the design and engage with you further on these details.

  • Last week we sent you a survey to tell us what is important to you about your existing and new windows, and enclosed with this newsletter is an additional feedback form. This feedback form was available at the events so if you weren’t able to attend the events or did not complete a feedback form you can still give us your feedback including telling us which window you prefer.

  • It is important for us to receive your survey and feedback form with your window preference. Both will help us to decide which is the best window option for your block. The decision will be made by the council, taking into account expert advice. We expect to make this decision in the summer and we will write to you to let you know how your views contributed to the decision.

  • Surveys and feedback forms must be received by Friday 15 June. You can hand your paper feedback form and survey back to the enquiry desk at Swiss Cottage Library, send it to the council via freepost (see feedback form and survey for address) or complete a combined survey online


Asbestos

  • Contractors working for Camden are carrying out asbestos surveys to all properties on the estate but we are having problems accessing some flats.

  • When you are sent a request for an asbestos survey please contact the relevant contractor to arrange a survey appointment. Bray and Taplow residents should contact Kier; Burnham and Blashford residents Wates, and Dorney residents should contact Mulalley. Once booked please keep to your appointment and allow the contractors access to your home.

  • The survey appointments should take no longer than 30 minutes and once the results are processed you will be sent a summary report, which will be explained to you by a contractor.

  • The TRA reps raised the point that residents have asked why the asbestos checks cannot be done when the windows are replaced. This won’t be possible because the asbestos surveys have to take place before any works start, to find out whether asbestos is present. If it is undisturbed asbestos doesn’t pose a problem. If you are worried about asbestos or you have any questions get in touch with your block’s RLO.

Cracks in walls

At the Chalcots Work Meeting TRA reps raised that residents were reporting new cracks in their walls. There are a number of reasons why this can happen but we need access to your flat to find out. If you have a new crack in your wall please contact the council on 020 7974 4444 (option 3, followed by option 1 and select ‘Hampstead’) for us to inspect and monitor your walls.



Resident support

If you have issues or concerns you can contact your Housing Officers. Housing Officers for the Chalcots Estate are:

Ramona Damiean, call 020 7974 6609, or email Ramona.Damiean@camden.gov.uk
Segun Kenku call 020 7974 6581, or email Segun.Kenku@camden.gov.uk

There are a number of support services you can access if you feel stressed or anxious, you can find more information here.

If you have an issue with your boiler, heating or hot water you can report the issue and arrange an appointment for repairs by calling Camden Council on 020 7974 4444 (option 3, followed by option 1 and select ‘Hampstead’). 

Residents can access a dedicated Chalcots residents’ line via Contact Camden at 020 7974 4444, option 7 (24 hours a day).

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