Complaints and Enquiries
We treat complaints seriously and constantly seek to improve our services.
If you are dissatisfied with the service you have received, we want to know about
it. Similarly, if you are unhappy with an issue that the council is unaware
of (e.g. anti-social behaviour, noise problems or reporting a repair), please let
us know so that we can try and put matters right. If however you want to raise a formal
complaint about the service you have received, kindly choose the option below to access
our complaint form.
For more information about Camden’s complaints process please click here
Let the council know and we will respond to your enquiry within 10 working days, choose this option if you require action to be taken, e.g. to arrange a missed bin collection.
Make a complaint about a council service and we will respond to your complaint within 20 working days, choose this option if you have experienced a service failure, e.g. poor staff conduct. You can also make a complaint about:
Below are some more ways you can have your say, as well as some useful information
a general enquiry
- Make an insurance claim
- Make a Freedom of Information (FOI) request
- Make an enquiry to a Councillor