Phone
If you are unable to use our online services and need to speak to us, you can call 020 7974 4444 Monday to Friday, 8am to 6pm (except bank holidays). Only emergency calls will be handled outside these hours.
You may wish to call during our quieter times, usually 8am to 10am and 4pm to 5pm, particularly on Fridays.
Using our website to contact us or report your issue allows us to help more people who are unable to use the online channels available to them.
If you are D/deaf or hard of hearing you can call us for free, 24 hours a day using SignVideo.
Visit us
If you are unable to access services online or by phone, or have been asked to visit us, please come in and we will help you.
Opening times: Monday to Friday, 9am to 5pm (except bank holidays).
Contact Camden Reception
5 Pancras Square
London
N1C 4AG
The reception area is accessible including:
- Wheelchair accessible entrance and toilets as well as waiting chairs for those with mobility needs
- Signage in braille, glazing manifestations as well as finishes and colours to help visually impaired
- SignVideo, hearing loops and audible lifts for D/deaf and hard of hearing
Writing to us
Please email or post documents to the address provided on Council correspondence.
If you are posting documents that contain personal information, please ensure you include a named officer on the front of the envelope to ensure your correspondence is opened by the correct team.
Unreasonable behaviour
We are committed to treating everyone with dignity and respect and expect to be treated the same. We do not tolerate any kind of abuse towards our staff and will take action against any abusive behaviour.