Consumer Advice

Camden residents who need consumer advice should contact the Citizens Advice consumer service, a government funded service.

Citizens Advice provides free, confidential and impartial advice on consumer issues, including: 

  • queries about pricing
  • problems and disagreements with suppliers of goods or services you have purchased
  • knowing your rights as consumers
  • finding out how to avoid scams and report them
  • finding a reputable trader

How to contact Citizens' Advice

Citizens Advice consumer service
PO Box 833
Moulton Park
Northampton NN3 0AN

Telephone 03454 04 05 06
Textphone number: 18001 03454 04 05 06
website: www.adviceguide.org.uk

Camden Trading Standards works in partnership with Citizens' Advice consumer service.  Complaints reported to the Citizens Advice consumer service are logged on a national database which we use to identify complaint trends and problem traders in our area. 

Doorstep seller warning:

Camden residents are being warned about door-to-door fish salesmen who are visiting residents and trying to persuade them to buy fish on their doorstep.

Residents are presented with fish that is largely unlabelled, not as described and some of it unfit to eat.

Doorstep sellers also tend not to offer customers cancellation rights or provide a receipt to allow them to seek a refund if they are not satisfied with the goods. It is sometimes difficult to contact them again once the sale has been made.

This type of scam involving door to door fish sales is a national problem. We advise that the best place to buy fish is from a reputable fishmonger, or at an established shop or stall.

Anyone who has been approached by fish sellers in this manner should contact the Citizens Advice consumer service on on 03454 04 05 06.

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