Fostering in Camden

Introduction  /  Fostering teenagers  /  Frequently asked questions  /  The fostering process  /  Being a foster carer  /  Camden foster carers share their experiences  /  Comments, complaints and suggestions  /  Contacts and further information  /  Foster carers' newsletter

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Comments, complaints and suggestions 

We want to provide the best possible service.

If an adopter or someone using or planning to use our service is unhappy with any aspect of our service or a decision we make, they can make a complaint. Most people don’t like to complain but sometimes things do go wrong, or you may feel that there is a better way of doing them. If you tell us about it, we can try to put things right.

We have a foster carers’ complaints procedure to manage those times when a foster parent is not happy with the service given to them by Camden.

• download: Foster carers complaints policy (PDF 383KB)

If the complaint relates to services provided to a child or young person, then the Children Act complaints procedure must be followed. The child or young person involved in the complaint will then be entitled to an advocate to support and represent them in the process.

Advice

You can get advice on making a complaint by contacting the children, schools and families complaints team

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Page last updated Apr 9, 2013 1:23 PM