Adoption in Camden

Introduction  /  Frequently asked questions  /  The adoption process  /  Adoption support  /  Comments, complaints and suggestions  /  Contacts and further information  /  Adoption statement of purpose  /  A Camden adopter speaks about her experience  /  Adopted children in education  /  Adoption newsletter

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Comments, complaints and suggestions 

At Camden Children, Schools and Families, we want to provide the best possible service. If an adopter or someone using or planning to use our service is unhappy with any aspect of our service or a decision we make, they can make a complaint. Most people don’t like to complain but sometimes things do go wrong, or you may feel that there is a better way of doing them. If you tell us about it, we can try to put things right.

It is the responsibility of the staff or their managers based in the permanent placements team to try to put right any concerns that you may have.

If the complaint relates to services provided to a child or young person, then the Children Act complaints procedure must be followed. The child or young person involved in the complaint will then be entitled to an advocate to support and represent them in the process.

You can get advice on making a complaint by contacting the children, schools and families complaints team

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Page last updated Apr 11, 2013 2:17 PM