Know your rights this Christmas

Camden Council’s trading standards team are advising people to brush up on their consumer rights when returning Christmas presents or shopping in the new year sales.

The council’s top tips are:

·        Keep all your receipts in case you need to return any purchases. Don’t be tempted to throw them away as proof of purchase is invaluable if you need to return goods.

·        If anything you buy – from gifts to a new set of fairy lights – turns out to be faulty, you have the right to claim a repair, replacement or a refund. If an item is faulty, it is up to the retailer you bought the goods from to sort it out, not the manufacturer.

·        For gifts costing more than £100, think about using a credit card. This way you will get extra protection from your credit card company.

·        If you do use a credit card, remember that you will be charged interest if you do not pay off the balance in full each month.

·        When buying online, you may want to use a credit card to give yourself extra protection.

·        When buying toys, always look for suitable age warnings and safety marks – such as the CE Mark and the Lion Mark – on the packaging.  Remember younger brothers and sisters may get their hands on toys, and small parts may come loose, which could be a choking hazard.

·        Beware of counterfeit goods. You risk buying low quality or even potentially unsafe products.

·        Finally, always remember that if you simply change your mind about a purchase, the retailer is not obliged to offer you a refund or an exchange. Many offer a replacement or credit note as a gesture of goodwill, but this is not a legal requirement.

Councillor Sue Vincent, Cabinet Member for Environment, Camden Council, said:

“Christmas and new year is a busy time for us all. Knowing your rights can help take some of the stress out of shopping. If you are not sure where you stand when it comes to taking back faulty goods or a gift you’ve had second thoughts about, you can seek advice from Consumer Direct to make sure you are on the right track.”

Anyone needing advice should contact Consumer Direct on 08454 04 05 06.

Contact info

pressoffice@camden.gov.uk
Reference code: PR 1313
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