Disclaimer, privacy statement and cookies

How We Use Your Information

Why Does Camden Collect and Store Personal Data?

Camden, as a Local Authority, collects holds and processes a considerable amount of information, including personal information about the people it serves.

Personal data covers basic details such as name, address, telephone number, and date of birth. We also collect some sensitive information such as ethnicity, religious beliefs but only where it is required to provide a service. We will always explain to you why and how this information will be used. We do this in order to provide services in the most effective and efficient way. 

For some of our services we need to collect information from you so we can contact you or provide the service. We always try to make sure the information we collect is correct. The information that you provide will be logged on our database for future reference and this information may be accessed by other departments within the Council. 

Our aim is to provide you with a service that does not require you to repeat basic information each time you contact Camden.

The information you provide us may be shared with other Local Authorities, Department of Work and Pensions (DWP), HMRC and the Home Office. There will be times that the information will be disclosed to our partner organisations that provide services on behalf of Camden.  Once they have provided the service your details will be deleted securely.

Departments in Camden that have personal and sensitive information on you will only allow designated officers to access or process this information. If an external agency asks us to provide any information that is sensitive and personal to you we will only disclose it once we have your specific consent to do so or where we are legally required to do so.

Using Your Personal Data

We will use the information you provide for the following purposes:

  •  To ensure the Council meets its legal obligations, including those related to diversity and equal opportunity
  • Where you have agreed for the purpose of consulting, informing and assessing your opinion about our products and services
  • Regulatory, Licensing and Enforcement functions, which the Council is obliged to undertake
  • All financial transactions to and from the Council, including payments, grants and benefits where monies are due or outstanding.
  • Camden reserves the right to use all information provided to all the Council’s departments to protect public funds.

Use of Your Information

The Council will collect, store and use the information you provide in line with the Data Protection Act 1998. We will only collect enough information to provide you with services. We will try to keep your information accurate and up to date, and to only keep it to provide you with a service.

The Council may disclose personal data to third parties, but only where it is necessary:

  • To comply with a legal obligation
  • For the prevention or detection of crime,
  • To allow a partner organisation to act on behalf of the Council.

The Council (and our partner organisations) will keep your personal data secure using all of the required technical and organisational security measures.  

The council has strict policies around who can access, store or disclose your information to other departments or external organisations. Further details are available in our Privacy Statement

Under Part IIA of the Audit Commission Act 1998 we participate in the National Fraud Initiative data matching exercise. The Council may share this information where necessary with other organisations, including (but not limited to) where it is appropriate to protect public funds and/or prevent fraud in line with the National Fraud Initiative guidelines.  The data held by Camden Council will be used for cross-system and cross authority comparison for the prevention and detection of fraud.

Sharing Basic Details across Council Services

Camden Council in carrying out its duties aims to provide you with efficient and timely services and to do so we need to co-ordinate our services. To achieve this, your information will be stored on a central computer system using information from all the Council’s computer systems.  This central system will record any change to your details, so that once you have told one Council department you do not have to repeat this information.

Our long-term aim is to have one master record (Golden Record) for each customer that will contain your basic details (name, address, date of birth and gender, together with some information which can be used to confirm your identity) and details of the services you receive from the Council so that we could tailor our services to meet your specific needs. However, we will only access this information to respond to your queries or to provide you with a service or to carry out our duties.

The Golden Record will not contain extensive details of the services you have received. However, this record will also act as an index to other council databases and will be able to feed information into a number of council systems, including:

  • Customer transactions and complaints
  • Housing
  • Council Tax and Benefits
  • Electoral Register
  • Adult and Children’s Social Services
  • Schools and pupil information
  • Parking Control/enforcement & permits, accessible transport
  • Young people’s information
  • Libraries

The Golden Record will also allow the council to respond to any queries you may have in respect of the provision of services more quickly and efficiently. By linking into a number of Council systems, any query or issue can be investigated more quickly. However, any access to such Council systems will only take place in response to any query or instruction received by yourself, and only where such access is necessary to answer or respond to the query or issue raised by yourself.

The Council will not normally create or hold Single Customer Records in relation to children (individuals under the age of 18) without the consent of the child’s parent/guardian.

Further Information & Complaints

If you need any further information, clarification or have a complaint regarding your personal information please contact the corporate information access team

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